| | | |

Signs that someone is a call center agent.

ByKiko Laxa Ferrer

Here are the signs that someone is a call center agent.-Nakajacket ang init-init-Cofee, yosi and jacket-They answer your question politely, with yes sire, yes mam, even if it’s just a casual conversation. This happens even if you call their home.-Kapag 9 am pero may nakita kang isang grupo na nagiinuman-If…

Mga Natutunan ko Kay Micheal Jordan
| | |

Mga Natutunan ko Kay Micheal Jordan

ByKiko Laxa Ferrer

Michael Jordan is arguably the best player in the history of the NBA. 6 Championship rings, 6 Final MVP’s and 5 NBA MVP’s are just a few amazing achievements to his name. A number of great NBA players have credited Michael Jordan as their inspiring mentor that they looked up…

Annual Reenactment of Christ’s passion in NorthVille 14 Calulut Pampanga.

Annual Reenactment of Christ’s passion in NorthVille 14 Calulut Pampanga.

ByKiko Laxa Ferrer

  Every Good Friday, Filipino devotees having themselves actually nailed to crosses to remember Jesus Christ’s suffering and death, an annual rite rejected by church leaders in the predominantly Roman Catholic country.    Barangay San Pedro, Cutud, City of San Fernando Lenten Rites The San Pedro Cutud Lenten Rites in …

Call Center Bloopers
| |

Call Center Bloopers

ByKiko Laxa Ferrer

Franz710’s misadventures of a call center agent story  part 10 Your most unhappy customers are your greatest source of learning. – Bill Gates   Applicable din para sa mga agents coming from ibat ibang provinces Unang trabaho, unang sabak sa telepono. Memorable ang pinaka una kong call. Sabi nung customer,…

YOU ARE HIRED!!!
| |

YOU ARE HIRED!!!

ByKiko Laxa Ferrer

Franz710’s misadventures of a call center agent story  part 9  “If you make customers unhappy in the physical world, they might each tell 6 friends.  If you make customers unhappy on the Internet, they can each tell 6,000 friends.”  – Jeff Bezos  Hindi ko na naiintindihan ang sinasabi niya. Basta…

The Day I Passed the Job Interview
| | | | | |

The Day I Passed the Job Interview

ByKiko Laxa Ferrer

Franz710’s misadventures of a call center agent story  part 7 “Never, never, never give up” – Winston Churchill ( In his later years, Winston Churchill was asked to give the commencement address at Oxford University. Following his introduction, he rose, went to the podium, and said the above 5 words….