Call Center Bloopers
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Call Center Bloopers

ByKiko Laxa Ferrer

Franz710’s misadventures of a call center agent story  part 10 Your most unhappy customers are your greatest source of learning. – Bill Gates   Applicable din para sa mga agents coming from ibat ibang provinces Unang trabaho, unang sabak sa telepono. Memorable ang pinaka una kong call. Sabi nung customer,…

The purpose of our lives is to be happy – Dalai Lama
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The purpose of our lives is to be happy – Dalai Lama

ByKiko Laxa Ferrer

  In order to carry a positive action we must develop here a positive vision. When you are discontent, you always want more, more, more. Your desire can never be satisfied. But when you practice contentment, you can say to yourself, ‘Oh yes – I already have everything that I…

The Egg
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The Egg

ByKiko Laxa Ferrer

By: Andy Weir You were on your way home when you died. It was a car accident. Nothing particularly remarkable, but fatal nonetheless. You left behind a wife and two children. It was a painless death. The EMTs tried their best to save you, but to no avail. Your body…

YOU ARE HIRED!!!
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YOU ARE HIRED!!!

ByKiko Laxa Ferrer

Franz710’s misadventures of a call center agent story  part 9  “If you make customers unhappy in the physical world, they might each tell 6 friends.  If you make customers unhappy on the Internet, they can each tell 6,000 friends.”  – Jeff Bezos  Hindi ko na naiintindihan ang sinasabi niya. Basta…