As a Subject Matter Expert, Nesting Lead or even Mentor Coaching call center agents can be challenging, time consuming, and frankly, emotionally draining. But it doesn’t have to be. With the proper knowledge, application of new skills and tweaking of existing skills, you can hold more successful call center agent…
Here are the signs that someone is a call center agent.-Nakajacket ang init-init-Cofee, yosi and jacket-They answer your question politely, with yes sire, yes mam, even if it’s just a casual conversation. This happens even if you call their home.-Kapag 9 am pero may nakita kang isang grupo na nagiinuman-If…
Franz710’s misadventures of a call center agent story part 10 Your most unhappy customers are your greatest source of learning. – Bill Gates Applicable din para sa mga agents coming from ibat ibang provinces Unang trabaho, unang sabak sa telepono. Memorable ang pinaka una kong call. Sabi nung customer,…
Franz710’s misadventures of a call center agent story part 9 “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” – Jeff Bezos Hindi ko na naiintindihan ang sinasabi niya. Basta…
Franz710’s misadventures of a call center agent story part 8 I want to share an email from my friend in HR department, I just want to share them to you so that you will know there mistakes and you will not be included in the HR email list of unforgettable…
Franz710’s misadventures of a call center agent story part 7 “Never, never, never give up” – Winston Churchill ( In his later years, Winston Churchill was asked to give the commencement address at Oxford University. Following his introduction, he rose, went to the podium, and said the above 5 words….
Franz710’s misadventures of a call center agent story part 3 “The internet is just a world passing around notes in a classroom” – Jon Steward heto nanaman ako susubukan makahanap ng trabaho, sa “dabalyudabalyudabalyu that jabsstrit that come” corner trabaho. kayle.com” masubukan lang kesa naman araw araw akong nauubos ang…
Franz710’s misadventures of a call center agent story part2 “Graduation day is tough for adults. They go to the ceremony as parents. They come home as contemporaries. After twenty-two years of child-raising, they are unemployed” – Erma Bombeck Ang hirap maghanap ng trabahoooooooooooo!! ayaw ko na! wala akong makitang…
Franz710’s misadventures of a call center agent story part 1 “To succeed in life, you need three things: a wishbone, a backbone and a funny bone” – Reba McEntire Sa wakas ma ilalabas ko na ang aking mga kuro kuro at saloobin tungkol sa mga bagay bagay,(sa totoo ay wala…
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