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10 Tips for Successful Call Center Agent Coaching Sessions

ByKiko Laxa Ferrer

As a Subject Matter Expert, Nesting Lead or even Mentor Coaching call center agents can be challenging, time consuming, and frankly, emotionally draining. But it doesn’t have to be. With the proper knowledge, application of new skills and tweaking of existing skills, you can hold more successful call center agent…

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Signs that someone is a call center agent.

ByKiko Laxa Ferrer

Here are the signs that someone is a call center agent.-Nakajacket ang init-init-Cofee, yosi and jacket-They answer your question politely, with yes sire, yes mam, even if it’s just a casual conversation. This happens even if you call their home.-Kapag 9 am pero may nakita kang isang grupo na nagiinuman-If…

Call Center Bloopers
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Call Center Bloopers

ByKiko Laxa Ferrer

Franz710’s misadventures of a call center agent story  part 10 Your most unhappy customers are your greatest source of learning. – Bill Gates   Applicable din para sa mga agents coming from ibat ibang provinces Unang trabaho, unang sabak sa telepono. Memorable ang pinaka una kong call. Sabi nung customer,…

YOU ARE HIRED!!!
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YOU ARE HIRED!!!

ByKiko Laxa Ferrer

Franz710’s misadventures of a call center agent story  part 9  “If you make customers unhappy in the physical world, they might each tell 6 friends.  If you make customers unhappy on the Internet, they can each tell 6,000 friends.”  – Jeff Bezos  Hindi ko na naiintindihan ang sinasabi niya. Basta…

The Day I Passed the Job Interview
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The Day I Passed the Job Interview

ByKiko Laxa Ferrer

Franz710’s misadventures of a call center agent story  part 7 “Never, never, never give up” – Winston Churchill ( In his later years, Winston Churchill was asked to give the commencement address at Oxford University. Following his introduction, he rose, went to the podium, and said the above 5 words….