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10 Tips for Successful Call Center Agent Coaching Sessions

ByKiko Laxa Ferrer

As a Subject Matter Expert, Nesting Lead or even Mentor Coaching call center agents can be challenging, time consuming, and frankly, emotionally draining. But it doesn’t have to be. With the proper knowledge, application of new skills and tweaking of existing skills, you can hold more successful call center agent…

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Signs that someone is a call center agent.

ByKiko Laxa Ferrer

Here are the signs that someone is a call center agent.-Nakajacket ang init-init-Cofee, yosi and jacket-They answer your question politely, with yes sire, yes mam, even if it’s just a casual conversation. This happens even if you call their home.-Kapag 9 am pero may nakita kang isang grupo na nagiinuman-If…