| |

YOU ARE HIRED!!!

ByKiko Laxa Ferrer Call Center Life, Misadventures of a call center agent, Truestory

Franz710’s misadventures of a call center agent story  part 9

 “If you make customers unhappy in the physical world, they might each tell 6 friends.  If you make customers unhappy on the Internet, they can each tell 6,000 friends.”  – Jeff Bezos

 Hindi ko na naiintindihan ang sinasabi niya. Basta ang alam ko, noong mga oras na yun, asa alapaap ang aking diwa. “Congratulations, you’ve successfully passed the recruitment process. You’re hired”.

YOU ARE HIRED!!! Marahil, isa sa pinaka masarap na litanyang pwede mong marinig kasama ng “Oo, tayo na” at “Negative ang pregnancy test” (joke lang). Kaya naman nakatitig ako sa kawalan habang pinapaliwanag nung babae mula sa HR department ang mga terms and conditions ng kontrata. Bumalik nalang ang aking ulirat nang pinapirmahan niya ang sandamukal na papel mula sa brown envelope. Di ko alam kung para sa trabaho parin yun o last will and testament.

Pagkatapos ng ilang online tests and assessments (nakaka-urat talaga yung typing test), mga interviews na susubok sa tatag ng pinahid mong deodorant, sa wakas, isa na akong “technical support representative”. Oo, call center agent din yun, pero mas mabangis pakingan. Kung baga sa zoology, scientific name.

Naks. Di na ako tambay. Isa na akong employed citizen. Maiaahon ko na sa hirap ang aking pamilya. Mapag-aaral ko na ang kapatid ko. Mabibili ko na lahat ng gusto ko. Makakakain nako sa Jollibee kahit hindi linggo, tuwing pagkatapos mag simba. Makaka contribute nako sa bayan pamamagitan ng aking buwis. Pwede nakong magreklamo ukol sa katangahan ng gobyerno. Magtatayo ako ng unyon ng mga callcenter agents (taga-PUP talaga?). Gagawa ng resolusyon upang maibsan ang climate change. Ipo-promote ang world peace. Malulunasan ko ang famine sa Africa. Tatakbo ako at mananalo bilang kauna-unahang “non-american citizen” president of America (ano daw??) at pwede ko nang ipa-assasinate sa navy seal si Justin Bieber. Spell, Naive (ay, ayan na pala).

itutuloy … follow the my story by clicking this link  :
Franz710’s misadventures of a call center agent story  part 10
Call Center Bloopers

  

Similar Posts

Sabi ng Trabaho sa kin? “habulin mo ako,habulin mo ako.”
| | | | | | |

Sabi ng Trabaho sa kin? “habulin mo ako,habulin mo ako.”

ByKiko Laxa Ferrer

Franz710’s misadventures of a call center agent story  part2 “Graduation day is tough for adults. They go to the ceremony as parents. They come home as contemporaries. After twenty-two years of child-raising, they are unemployed” – Erma Bombeck   Ang hirap maghanap ng trabahoooooooooooo!! ayaw ko na! wala akong makitang…

The Day I Passed the Job Interview
| | | | | |

The Day I Passed the Job Interview

ByKiko Laxa Ferrer

Franz710’s misadventures of a call center agent story  part 7 “Never, never, never give up” – Winston Churchill ( In his later years, Winston Churchill was asked to give the commencement address at Oxford University. Following his introduction, he rose, went to the podium, and said the above 5 words….

|

10 Tips for Successful Call Center Agent Coaching Sessions

ByKiko Laxa Ferrer

As a Subject Matter Expert, Nesting Lead or even Mentor Coaching call center agents can be challenging, time consuming, and frankly, emotionally draining. But it doesn’t have to be. With the proper knowledge, application of new skills and tweaking of existing skills, you can hold more successful call center agent…

STOP LOOK and LISTEN sa pag o online,baka ano ano matisod mo.
| | | | | |

STOP LOOK and LISTEN sa pag o online,baka ano ano matisod mo.

ByKiko Laxa Ferrer

Franz710’s misadventures of a call center agent story  part 3  “The internet is just a world passing around notes in a classroom” – Jon Steward heto nanaman ako susubukan makahanap ng trabaho, sa “dabalyudabalyudabalyu that jabsstrit that come”  corner  trabaho. kayle.com” masubukan lang kesa naman araw araw akong nauubos ang…

Leave a Reply